Module 1: Maintaining Customer Service Across Channels
Module 2 - The Importance of a Brand
Module 3 - Customer Relationships
Module 4 - Customer Loyalty
Module 5 - Effective Problem Solving
Module 6 - Handling Complaints Gracefully
Module 7 - Cross-Selling and Up-Selling
Module 8 - Managing Customer Expectations
Module 9 - Technology
Module 10 - Going Beyond Customer Service